Sending more often isn’t always the best way to maximize revenue with SMS marketing. But, sending smart, using targeted SMS campaigns, almost always pays off.
Brands Grow Faster With Text Marketing
One of Recart’s clients, Her Juice Bar, achieves its status in the top 63% of Shopify stores by using SMS marketing not just for marketing but as a sales channel too. They regularly send SMS campaigns to their active subscribers, like this one:
These campaigns drive great results. Showing an average CTR of 5%, and an average ROI increase of 19X, making it by far the most profitable sales channel for the brand.
Going further: Targeted SMS campaigns
What if we could take these results even further? What if we could use customer engagement data from past campaigns to create highly targeted audiences who previously engaged with the SMS campaign but didn’t purchase? Using Recart’s sophisticated targeting engine, we did exactly that – and we’ll explain how you can replicate this success step-by-step:
To start, we quickly created a new segment in Recart: subscribers who clicked on the last campaign but didn’t make a purchase. It took about 30 seconds:
The resulting segment looks like this:
Then we created the campaign. The goal was to send a friendly reminder to customers who were interested in the offer but didn’t place an order.
Easily recreate this success
Here’s how you can create the same in 4 easy steps:
- Add a short and relevant copy to remind them of the promotion. Don’t forget: you’re talking to people who were interested in the original promotion.
- Define the segment: In this case: people who clicked on the St Patrick’s Day campaign, but did not purchase.
- Exclude recent buyers: You don’t want to over-communicate with customers, so excluding the ones who recently purchased a specific product or promotion is almost always a good idea.
- Set Smart Sending and Quiet Hours to make sure you’re not reaching out too often or in the middle of the night.
It doesn’t take long to see results and quickly after sending, you’ll see your efforts pay off. Especially because highly-engaged people receiving friendly reminders is one of the best ways to boost the total campaign revenue by 10-30%.
You can also compare how your new campaign compares to the original campaign. In this case, the follow-up generated $2.2k in addition to the $7k which has been generated by the original campaign.
By reminding just 1.7% of the original recipients, this campaign generated 23% of the total campaign revenue.
The lesson is crystal clear: campaign follow-ups work. If you’re not using them, try following this guide or reach out to your Customer Success Manager to help you implement them and create targeted SMS campaigns for your business.
SMS marketing is the future of eCommerce engagement and Recart can help you get there! Book a call with our experts.
